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Deliveries & Returns

Return Policy & Right of Withdrawal

When purchasing a products on our online store, you, the customer, have a statutory 14-day right of withdrawal, which applies from the moment you have received an item you have ordered.

If you wish to exercise your right of withdrawal:

You must notify us that you wish to withdraw your purchase. by sending us an e-mail to support@bellpal.com. In your e-mail, you must include your name, address, e-mail address, order number and the products that you wish to return clearly. You are responsible for the return shipping costs, delivery and condition of the products upon return. You should therefore make sure the products are sent back robust packaging and its original packaging. BellPal is not responsible for any products lost during return shipping. The product must be unused and in the same new condition as when it was received. You have the right to examine the product, but not to use or handle it in such a way that damages or alters its condition. If the product is damaged or its condition has deteriorated upon return receipt, you may not receive a full refund. Concerning the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the product’s original value if the product has been used or damaged.

Delivery

Products ordered via the website are only delivered within Sweden.

We charge a delivery fee of SEK 89 when you purchase a product through BellPal’s online store.

Customers must enter a billing address when placing an order. The products will be delivered to this address once the order has been confirmed, unless you have entered a different delivery address.

If the product is lost or if you notice that the product has been damaged during transport, you must notify us immediately. For packages that are not picked up at your post office within 14 days, BellPal reserves the right to charge a handling fee to cover the return shipping and carrier’s administrative costs.

Our typical delivery time is 2-3 business days. Orders placed on weekends are shipped out the following Monday at the earliest. Should delays occur (and we have not informed you that the delivery time will be longer), contact us at the following e-mail address: support@bellpal.com